退款政策

If your BeautyMelt item arrives defective, damaged, or incorrect, contact us at info@beautymelt.com within 30 days of delivery and we'll make it right with an exchange or store credit.

To be eligible for an exchange or store credit, please contact us within 30 days of delivery with your order number and photos of the defective, damaged, or incorrect item.

Once we review your request and confirm the issue, we'll arrange a replacement or store credit. In most cases there's no need to ship anything back; if a return is required, we'll provide instructions at that time.

You can always contact us with any questions at info@beautymelt.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items aren't eligible for a refund but are eligible for exchange or store credit instead, including personal care goods (such as beauty products). Other items — perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), hazardous materials, flammable liquids, or gases — cannot be returned, exchanged, or credited. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Eligible items are exchanged directly or credited to your account — there's no need to repurchase separately.